Client Services Professional
2 days ago
The Client Services Manager position at Equals One Ltd is a key role in supporting clients and managing routine client account tasks. Based at the Bromsgrove Office, this 12-month Fixed Term Contract (MAT cover) offers a salary of £24,500 per annum. The ideal candidate will possess excellent telephone manner, previous customer service experience, and strong IT skills.
About the Company
Equals One Ltd is a leading provider of health and safety compliance solutions, dedicated to fostering resilience and success for businesses. With a mission to deliver tailored support, our team combines deep industry knowledge with cutting-edge tools to meet and exceed compliance standards.
Key Responsibilities:
- Support clients proactively and manage routine client account tasks.
- Administer client portfolios, including variations and sold/new sites.
- Provide guidance and advice to clients on the bespoke web-based property risk management system, Meridian.
- Manage calls and enquiries to the central telephone line.
- Attend training as necessary for the role and report IT issues.
- Undertake additional tasks and responsibilities as may be reasonably required.
Requirements:
- Excellent telephone manner and previous customer service background.
- Strong IT skills, including all Office products and specifically Excel.
- Data-input experience and willingness to learn new IT.
- A-level standard of education or equivalent experience.
Benefits:
- 25 days annual leave plus bank holidays.
- Contributory pension scheme.
- Voluntary private medical.
- SIMPLY healthcare plan.
- Gym and retail discounts.
- Cycle to work scheme.
- Quarterly charity days.
- Religious holiday swap.
- Employee assistance programme.
- Life learning online materials.
- Support with professional membership costs.
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