Client Service Manager
1 day ago
We are seeking a highly organised and proactive Support Services Coordinator to join our team at Equals One Ltd.
This is an excellent opportunity for someone who thrives in a hybrid working environment, with a passion for delivering exceptional client services. As a Support Services Coordinator, you will play a vital role in managing client accounts, ensuring seamless service delivery, and maintaining strong relationships with our clients.
Key Responsibilities:
- Manage client portfolios, including administering variations and resolving queries.
- Process new job requests, quotations, and updates to service fees as required.
- Ensure accurate forecasting documentation and maintain a fee pipeline for the rolling 12 months.
- Coordinate and distribute information to clients, ensuring timely communication.
Requirements:
- A-level education or equivalent experience in client services.
- Excellent organisational skills, with a focus on attention to detail and accuracy.
- Proactive approach to challenges, with a positive attitude and collaborative mindset.
- Strong communication skills, with the ability to handle client inquiries professionally.
- Technical proficiency in IT, including Office products (especially Excel), with a willingness to learn new systems.
What We Offer:
- An estimated salary of up to £26,000 per annum, plus benefits.
- 25 days of annual leave, plus bank holidays.
- A Simply Health plan, gym discounts, and an Employee Assistance Programme.
- Charity days and religious holiday swaps.
- Online learning resources and professional development support.
- Cycle-to-work scheme and retail discounts.
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