Front Office Operations Manager
3 weeks ago
About The Venues Collection:
We are a dynamic group of five event spaces with hotel-like residential and leisure facilities. Our venues offer stylish and individual meeting areas, including both contemporary and historic spaces.
We value diversity and strive to create a culture where our colleagues feel valued, can reach their full potential, and thrive. As part of our team, you will work in the heart of Northamptonshire countryside, surrounded by 13 acres of picturesque gardens.
The role of Night Porter involves directing and overseeing all hotel operations during night shifts to ensure guest satisfaction and safety. You will also provide leadership and support to Front Office staff, enforcing the hotel's standards of excellence.
Key Responsibilities:
- Directing and overseeing all hotel operations during night shifts.
- Conducting Briefings for all staff during Night Shift.
- Informing Overnight staff of nightly activities, group, and VIP arrivals.
- Checking accommodations and ensuring special requests are carried out accordingly.
- Acting as manager on duty for the hotel in the absence of the Nights Manager.
- Ensuring the accurate completion of the daily night audit.
To succeed in this role, you should be comfortable working nights and possess a can-do attitude, dedicated work ethic, and passion for front-facing hospitality. Some management or supervisory experience is preferred but not required.
About the Role:
This is a great opportunity to join our team and contribute to the success of The Venues Collection. As a Night Porter, you will play a vital role in ensuring the smooth operation of the hotel and providing exceptional service to our guests.
Benefits:
- Medicash – Healthcare benefits, including dental, optical, and therapy treatments (up to 4 dependent children)
- Aviva Digicare – Free annual healthcare check
- Exclusive Benefits + Wellbeing site (Perks at Work)
- Entertainment discounts – up to 55% off cinema tickets
- Health + Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts – Discounts with holiday companies such as TUI and Expedia
- Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodaphone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH’s and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby’s first birthday
- Holiday purchase scheme
- On-going training, development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
Estimated salary: £30,000 - £40,000 per annum
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