Frontline Leisure Operations Manager
1 week ago
As an Apprentice Leisure Duty Manager, you will play a vital role in managing the day-to-day operations of our leisure facilities at Mounts Baths Leisure Centre in Northampton.
You will be responsible for ensuring that our facilities are safe, clean, and effective, while providing exceptional customer service and supporting staff to achieve operational objectives.
The ideal candidate will have a strong desire to learn and develop their knowledge and skills in business support, leisure facility management, front-line people management, customer service, legal and compliance, and financial responsibility.
This apprenticeship will provide the opportunity to gain hands-on experience in managing leisure facilities, developing knowledge and skills in a range of areas, including:
- Business Support: Assisting with the planning and delivery of business activities, events, and programs.
- Leisure Facility Management: Maintaining high standards of safety, cleanliness, security, and operational effectiveness in leisure facilities.
- Front-line People Management: Supervising and supporting staff to deliver excellent customer service and achieve operational objectives.
- Customer Service: Providing exceptional customer service and resolving customer complaints in a professional and courteous manner.
- Legal and Compliance: Ensuring that all leisure facilities and services are compliant with relevant laws, regulations, and policies.
- Financial Responsibility: Managing budgets, finances, and resources effectively to achieve operational objectives.
We are committed to supporting the holistic wellbeing of our team members, promoting a positive work-life balance, and providing opportunities for growth and development.
The estimated salary for this role is £11.44 per hour, with full-time hours up to 40 hours per week. We offer a supportive work environment, opportunities for growth and development, and a comprehensive benefits package.
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