Complaint Resolution Specialist

3 weeks ago

Wolverhampton, Wolverhampton, United Kingdom Huntswood Full time

Job Summary:

Huntswood is seeking a skilled Complaint Resolution Specialist to join our team. As a Complaint Resolution Specialist, you will play a critical role in providing a high-quality service to customers by resolving their complaints in a timely and professional manner.

Key Responsibilities:

  • Resolve customer complaints in a fair and efficient manner
  • Communicate effectively with customers to understand their concerns and provide solutions
  • Work closely with internal stakeholders to ensure complaints are resolved to the customer's satisfaction
  • Maintain accurate records of complaints and resolutions
  • Contribute to the development of processes and procedures to improve complaint handling

Requirements:

  • Minimum of 12 months experience in financial services complaint handling
  • Business banking product experience is highly desirable
  • Excellent communication and interpersonal skills
  • Strong attention to detail and ability to navigate multiple databases
  • Good MS Office skills, particularly MS Word

What We Offer:

Huntswood is an organization that values its people and is committed to making a positive difference. As a Complaint Resolution Specialist, you will have the opportunity to work with a talented team and contribute to the success of our organization.

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