Complaint Resolution Specialist

1 week ago

Wolverhampton, Wolverhampton, United Kingdom Huntswood Full time
Complaint Resolution Opportunity

Huntswood is seeking a skilled Complaint Resolution Specialist to join our team in Pendeford. As a Complaint Resolution Specialist, you will play a critical role in providing a high-quality service to customers by resolving their complaints in a timely and effective manner.

Key Responsibilities:
  • Resolve customer complaints in accordance with company policies and procedures
  • Communicate effectively with customers to understand their concerns and provide solutions
  • Work collaboratively with internal teams to ensure complaints are resolved efficiently
  • Maintain accurate records of complaints and resolutions
Requirements:
  • Minimum 12 months experience in financial services complaint handling
  • Business Banking product experience is beneficial
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong attention to detail and organizational skills
What We Offer:

Huntswood is committed to providing a positive and supportive work environment. As a Complaint Resolution Specialist, you will have the opportunity to develop your skills and experience in a dynamic and growing organization.

We offer a competitive day rate and the chance to build a relationship with Huntswood, which will open doors to further opportunities in the future.

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