Complaint Resolution Specialist

1 week ago

Wolverhampton, Wolverhampton, United Kingdom Huntswood Full time
Complaint Resolution Opportunity

Huntswood is seeking a skilled Complaint Resolution Specialist to join our team in Pendeford. As a Complaint Resolution Specialist, you will play a critical role in providing a high-quality service to customers by resolving their complaints in a timely and effective manner.

Key Responsibilities:
  • Resolve customer complaints in a fair and efficient manner
  • Provide excellent communication and people skills to ensure customer satisfaction
  • Work closely with internal teams to resolve complex complaints
  • Utilize in-house databases to navigate and resolve complaints
  • Maintain accurate records and reports of complaint resolutions
Requirements:
  • Minimum 12 months experience in financial services complaint handling
  • Business Banking product experience is beneficial
  • Strong attention to detail and ability to navigate multiple databases
  • Excellent MS Office skills, particularly MS Word
What We Offer:

Huntswood is committed to providing a positive and supportive work environment. As a Complaint Resolution Specialist, you will have the opportunity to build a relationship with our team and gain valuable experience in the financial services industry.

We are an equal opportunities employer and welcome applications from diverse candidates.

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