Front Desk Operations Specialist

4 days ago


Southampton, United Kingdom Valor Hospitality Europe Full time
About the Job:

The Front Desk Operations Specialist is a critical role within Valor Hospitality Europe's front desk operations team. As a specialist in this area, you will be responsible for delivering exceptional customer service, processing bookings and managing reservations with precision and attention to detail. You will also be tasked with maximising revenue through upselling opportunities and working closely with the reception team to ensure maximum occupancy and room rates are achieved.

Key Responsibilities:
  • Provide top-notch customer service to guests and colleagues alike
  • Take bookings and manage reservations with precision and attention to detail
  • Process and update bookings as required, maximising revenue through upselling opportunities
  • Work closely with the reception team to ensure maximum occupancy and room rates are achieved
About You:
  • You have excellent communication and interpersonal skills, with a passion for hospitality and a relentless commitment to excellence
  • You are proficient in administration and technology, with a keen eye for detail and a love of organisation
What We Offer:
  • A competitive salary of £25,043.20 per annum, inclusive of 12.04 per hour, based on a 40-hour workweek
  • Exclusive discounts for you, your friends and family at Valor Hotels, including rooms from just £30 B&B
  • Generous refer-a-friend bonuses, starting at £250
  • Access to high-street discounts and a range of wellbeing activities, including healthy lunches, wellbeing walks and pay day treats


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