Front Deskwelcomer

We are seeking a friendly and professional Front Desk/Welcomer (Part Time/Zero Hour Contract) to join our team in Southampton United Kingdom. As the first point of contact for our guests you will play a crucial role in creating a positive and welcoming atmosphere while ensuring efficient front desk operations.
Greet and welcome guests warmly upon arrival providing a positive first impression Handle checkin and checkout procedures efficiently and accurately Respond to guest inquiries and requests promptly and professionally Manage room reservations assignments and status updates Assist guests with information about local attractions dining options and transportation Coordinate with housekeeping and maintenance departments to ensure guest satisfaction Handle phone calls emails and other communications in a timely manner Process payments and maintain accurate financial records Ensure the lobby and reception area are clean organized and presentable at all times Collaborate with other departments to resolve guest issues and enhance overall experience Maintain security awareness and follow established safety procedures Respond to guest reviews and request Ensure proper invoicing and banking Handles the breakfast setup and snacks and drinks sales Any other AdHoc Qualifications : Excellent communication and interpersonal skills Proven ability to provide exceptional customer service Strong multitasking skills with the ability to prioritize effectively Proficiency in basic computer applications and hotel management software Ability to remain calm and composed in highpressure situations Demonstrated versatility and initiative in responding to guest requests Friendly and enthusiastic demeanor with a genuine passion for hospitality Detailoriented with strong organizational skills Flexibility to work various shifts including weekends and holidays Knowledge of the local area and popular attractions in Southampton High school diploma or equivalent; hospitalityrelated education is a plus Previous experience in a customerfacing role preferably in hospitality is advantageous Remote Work : No

Employment Type : Contract