Front DeskWelcomer

We are seeking a friendly and professional Front Desk/Welcomer (Part Time/Zero Hour Contract)to join our team in Southampton United Kingdom. As the first point of contact for our guests you will play a crucial role in creating a positive and welcoming atmosphere while ensuring efficient front desk operations.

• Greet and welcome guests warmly upon arrival providing a positive first impression
• Handle checkin and checkout procedures efficiently and accurately
• Respond to guest inquiries and requests promptly and professionally
• Manage room reservations assignments and status updates
• Assist guests with information about local attractions dining options and transportation
• Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
• Handle phone calls emails and other communications in a timely manner
• Process payments and maintain accurate financial records
• Ensure the lobby and reception area are clean organized and presentable at all times
• Collaborate with other departments to resolve guest issues and enhance overall experience
• Maintain security awareness and follow established safety procedures
• Respond to guest reviews and request
• Ensure proper invoicing and banking
• Handles the breakfast setup and snacks and drinks sales
• Any other AdHoc

Qualifications :

• Excellent communication and interpersonal skills
• Proven ability to provide exceptional customer service
• Strong multitasking skills with the ability to prioritize effectively
• Proficiency in basic computer applications and hotel management software
• Ability to remain calm and composed in highpressure situations
• Demonstrated versatility and initiative in responding to guest requests
• Friendly and enthusiastic demeanor with a genuine passion for hospitality
• Detailoriented with strong organizational skills
• Flexibility to work various shifts including weekends and holidays
• Knowledge of the local area and popular attractions in Southampton
• High school diploma or equivalent; hospitalityrelated education is a plus
• Previous experience in a customerfacing role preferably in hospitality is advantageous

Remote Work :

No

Employment Type :

Contract