Customer Service Representative

4 weeks ago

Nottingham, Nottingham, United Kingdom Solus Accident Repair Centres Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our Solus Accident Repair Centres team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of care and support.

Key Responsibilities

  • Provide exceptional customer service and support to our customers, responding to their queries and concerns in a timely and professional manner.
  • Work closely with our team to identify opportunities to promote customer satisfaction and improve our services.
  • Collaborate with our colleagues to ensure that our customers receive a seamless and efficient service, from initial contact to completion.
  • Develop and maintain strong relationships with our customers, understanding their needs and preferences to deliver tailored solutions.
  • Stay up-to-date with industry developments and best practices to ensure that our services remain competitive and of the highest quality.

What We Offer

  • A competitive salary and benefits package, including a bonus scheme and pension contributions.
  • Opportunities for career development and progression within our company.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • Access to training and development programs to enhance your skills and knowledge.
  • A range of employee benefits, including discounts on Aviva products and services.

Requirements

  • A strong customer service background, with experience in a similar role.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong problem-solving skills, with the ability to think critically and creatively.
  • PC literate, with experience of using software applications and systems.

Why Join Us?

Solus Accident Repair Centres is a leading provider of accident repair services, with a reputation for excellence and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for career development and progression. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

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