Operations Transformation Manager

3 days ago


Birmingham, Birmingham, United Kingdom Michael Page (UK) Full time

About Our Company

We are a leading industrial/manufacturing company seeking an experienced entrepreneurial individual to deliver project and programme outcomes and operational excellence in a complex cross-functional domain.

  • Develop and Execute Service Transition Plans: Develop, deliver and enhance robust operational service transition management processes by crafting detailed plans encompassing activities, timelines, resources and dependencies in accepting new and changes to existing services into an optimal operational support model.
  • Incident & Lifecycle Management: Ensure that operational requirements are met during the design, build, test and validation phases of a project addressing any service or design anomalies and manage production internal/external client incidences systematically, 24/7/365.
  • Change Management: Lead the assessment and integration of changes within the operational support model and service transition framework against technical, infrastructural and business demand ensuring service excellence.
  • Stakeholder Engagement: Act as the primary liaison managing and prioritising operational and services transition processes across internal and external stakeholders and service providers for new and existing services, seamlessly.
  • Problem Management: Lead operational activities in relation to Incident management ensuring effective and efficient resolution, prevent reassurance and quality improvements.
  • Process Implementation: Implement and manage operational systems, processes and policies aligned with organisational goals.
  • Continuous Improvement: Champion continuous process and technology improvement through use of data analytics.
  • Quality Assurance: Uphold high standards in operations and service transition management.
  • Supplier Management: Accountable for Service Partner Management owning the engagement with Local, Regional and Global internal and external service partners responsible for the development and delivery of telematics and connected features and services and operations.
  • Leadership: Provide mentorship to the Operations team and peers not limited to providing guidance and championing operational service delivery best practices.

The Successful Applicant

Knowledge, Skills and Experience:

  1. Experience working in operations or other areas of vehicle telematics and connected services with an interest/awareness of vehicle connectivity features, services and their solutions.
  2. Experience in leading critical concerns and production/customer facing environment interfaces with a willingness and ability to work flexible hours for operational incidences.
  3. Experience in DevOps practices, SDLC, Agile and matrix organisations and cultures.
  4. Promote cross functional team working and collaboration between departments to support delivery of challenging projects with a proven eye for detail.
  5. Excellent personal workload management and workforce planning.

What's on Offer

  • An attractive salary package (£80,000 - £100,000) including a competitive annual bonus and excellent benefits.
  • Opportunity to work in a technologically advanced environment in the industrial/manufacturing sector.
  • Professional growth and development opportunities.

This is an exciting opportunity for an experienced Operations and Service Transition Manager seeking to advance their career in a leading industrial/manufacturing company.



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