Crisis Support Specialist

3 days ago


Braintree, Essex, United Kingdom NHS Full time
About the Role

We are seeking a Crisis Support Specialist to join our 24/7 contact centre in Braintree, working closely with professionals such as Police and Social Services.

The ideal candidate will have excellent telephone manner, effective social skills, and customer service experience. You will be responsible for providing support for individuals affected by sexual assault and rape, while arranging forensic examinations at our Sexual Assault Referral Centres.

This role offers unrivalled training and development opportunities, including our Forensic Practitioner Gateway and accredited CPD courses.

As a Crisis Support Specialist, you will work under pressure, managing conflicting demands on time and resources to deliver objectives. You must be able to develop effective working relationships, demonstrate professional credibility, and prioritise tasks effectively.

Key Responsibilities:

  • Provide crisis support via phone and ensure timely referrals to relevant services
  • Collaborate with healthcare professionals, police, and social services to provide holistic care
  • Manage high-pressure situations, making sound decisions and demonstrating empathy
  • Meet performance targets and maintain accurate records
  • Participate in ongoing training and professional development

Requirements:

  • Bachelor's degree or equivalent experience in a related field
  • Minimum 3 GCSEs at grade C or above or equivalent
  • Excellent communication, interpersonal, and problem-solving skills
  • Able to work in a fast-paced environment, prioritising tasks and managing stress
  • IT literate and proficient in Microsoft Office

Benefits:

  • Enhanced sickness pay scheme
  • Advanced rota planning for better work-life balance
  • Pension Scheme
  • Bonus Scheme
  • Life Assurance
  • Employee Assistant Programme

Estimated salary: £22,000 - £25,000 per annum.



  • Braintree, Essex, United Kingdom Volunteer Centre Harlow Full time

    We are seeking skilled volunteers to support our Crisis Response Team in Uttlesford. As a Crisis Aid Specialist, you will play a key role in delivering humanitarian aid to refugees arriving due to our proximity to Stansted Airport.This challenging role involves collaborating with partner organisations to deliver aid, including arranging shelter, travel,...


  • Braintree, Essex, United Kingdom Volunteer Centre Harlow Full time

    In response to emergencies and crises, the Volunteer Centre Harlow seeks dedicated individuals to join its Crisis Response Team in Uttlesford. Working closely with partner organisations, we deliver critical support to those affected.As a volunteer, you will play a pivotal role in coordinating relief efforts, which may include providing shelter,...


  • Braintree, Essex, United Kingdom Creative Support Ltd Full time

    **Job Title:** Care and Support Specialist**Estimated Salary:** £20,000 - £23,000 per year (dependent on experience)We are seeking a skilled and compassionate Care and Support Specialist to join our team in Braintree, Essex. As part of this role, you will be responsible for delivering high-quality care and support services to individuals with complex...


  • Braintree, Essex, United Kingdom Volunteer Centre Harlow Full time

    We are looking for volunteers to join our team of Crisis Response Volunteers in supporting emergencies and incidents within Uttlesford. Partnering with organisations like the Red Cross, Uttlesford District Council, Transport, etc., we provide humanitarian aid to individuals arriving due to proximity to Stansted Airport.This role involves varied tasks...


  • Braintree, Essex, United Kingdom Creative Support Careers Full time

    Job OverviewCreative Support Careers seeks a highly committed Registered Service Manager to lead the operational management of our specialist supported living service in Braintree. This role involves leading the operational management of a specialist supported living service that provides support to individuals with learning disabilities and/or autism,...


  • Braintree, Essex, United Kingdom Creative Support Full time

    We are seeking a highly committed and proactive Operational Management Specialist to contribute to the operational management of our specialist supported living service in Essex. Our service has been developed to meet the needs of people who have a learning disability and/or autism and complex needs, including mental health needs and behaviours which...


  • Braintree, Essex, United Kingdom Creative Support Full time

    Overview:Creative Support has developed a specialist supported living service in Braintree, Essex to meet the needs of people with learning disabilities and/or autism.Job Description:We are looking for a proactive and professional Team Leader to contribute to the operational management of our service. The successful candidate will have excellent...


  • Braintree, Essex, United Kingdom Creative Support Careers Full time

    Job OverviewWe are seeking a highly committed and professional Residential Support Professional to assist in the delivery of a specialist supported living service in Essex. The service works to meet the needs of individuals with learning disabilities, autism, and complex needs.This is an excellent career development opportunity as you will have the chance to...


  • Braintree, Essex, United Kingdom CSS Contracts Support Services Ltd Full time

    About the RoleWe are seeking an experienced Production Line Support Specialist to join our team at CSS Contracts Support Services Ltd. As a key member of our production team, you will play a crucial role in ensuring the smooth operation of our packaging equipment.Assist with setting up and maintaining production lines to optimize efficiency.Collaborate with...


  • Braintree, Essex, United Kingdom Creative Support Full time

    Job DescriptionWe are seeking a highly committed and professional Specialist Care Manager to contribute to the operational management of a specialist supported living service in Essex. Our service has been developed to meet the needs of individuals with complex needs, including mental health needs and behaviours which challenge. As some service users have...

  • Shift Lead Specialist

    18 hours ago


    Braintree, Essex, United Kingdom Creative Support Full time

    We are seeking a highly committed and proactive Team Leader to contribute to the operational management of our specialist supported living service in Braintree, Essex. The service is designed to meet the needs of individuals with learning disabilities and/or autism and complex needs.Job Description:As a member of our team, you will be responsible for...

  • Support Assistant

    6 days ago


    Braintree, Essex, United Kingdom Creative Support Ltd Full time

    Company Overview:Creative Support Ltd is a passionate and inclusive organization committed to providing high-quality support services for individuals with learning disabilities and/or autism.About the Role:We are seeking energetic and imaginative Support Workers, both part-time and full-time, to assist in delivering our specialist Supported Living service in...


  • Braintree, Essex, United Kingdom Creative Support Ltd Full time

    **About the Role:**We are seeking a highly committed and professional Relief Support Worker to join our team in Braintree, Essex. This is an excellent opportunity for someone who is passionate about supporting individuals with learning disabilities and/or autism and complex needs.The ideal candidate will have relevant experience of supporting people with...


  • Braintree, Essex, United Kingdom Creative Support Ltd Full time

    About the Role">At Creative Support Ltd, we are seeking highly skilled Relief Support Workers to join our team in Braintree, Essex. As a Relief Support Worker, you will have the opportunity to make a positive impact on the lives of individuals with learning disabilities and/or autism.">Job Description">Provide high-quality support to service users in their...


  • Braintree, Essex, United Kingdom Creative Support Ltd Full time

    **Job Title:** Support Service Coordinator**Estimated Salary:** £19,500 - £22,000 per year (dependent on experience)We are seeking a dedicated and caring Support Service Coordinator to join our team in Braintree, Essex. As part of this role, you will be responsible for delivering high-quality support services to individuals with learning disabilities...


  • Braintree, Essex, United Kingdom Creative Support Ltd Full time

    Company Overview:Creative Support Ltd is a passionate, inclusive, and anti-racist organization that empowers individuals with learning disabilities and autism to lead fulfilling lives. We believe in person-centered values and strive to provide effective support services in Braintree, Essex.Job Description:We are seeking highly motivated Relief Support...


  • Braintree, Essex, United Kingdom Mountain Healthcare Full time

    Career OpportunityMountain Healthcare is a leading provider of clinical forensic healthcare services, and we are seeking a talented individual to join our team as an Emergency Call Handler.This is an exciting opportunity to work in a dynamic and supportive environment, providing emotional support and guidance to individuals affected by sexual assault and...


  • Braintree, Essex, United Kingdom Creative Support Full time

    Job Title: Leading Expert in Complex Supported Living ServicesEstimated Salary: £40,000 - £50,000 per annumCompany Overview:Creative Support is a passionate and inclusive organization dedicated to providing exceptional care and support services to individuals with complex needs. We are committed to fostering a culture of responsive, person-centered...


  • Braintree, Essex, United Kingdom CV-Library Full time

    About the RoleWe are seeking a highly skilled and compassionate Community Wellbeing Officer to join our team at Manpower UK Ltd. This is an excellent opportunity to make a real difference in people's lives, working closely with residents to create a safe and supportive environment.As a Community Wellbeing Officer, you will be responsible for providing...


  • Braintree, Essex, United Kingdom Creative Support Ltd Full time

    About Creative Support LtdWe are a passionate, inclusive, and anti-racist organization committed to providing exceptional care and support services. As a Stonewall Diversity Champion and Disability Confident Employer, we strive to make a positive impact in the lives of our service users.Job Title: Transformational Support PractitionerSalary: £24,000 -...