Crisis Support Specialist
3 days ago
We are seeking a Crisis Support Specialist to join our 24/7 contact centre in Braintree, working closely with professionals such as Police and Social Services.
The ideal candidate will have excellent telephone manner, effective social skills, and customer service experience. You will be responsible for providing support for individuals affected by sexual assault and rape, while arranging forensic examinations at our Sexual Assault Referral Centres.
This role offers unrivalled training and development opportunities, including our Forensic Practitioner Gateway and accredited CPD courses.
As a Crisis Support Specialist, you will work under pressure, managing conflicting demands on time and resources to deliver objectives. You must be able to develop effective working relationships, demonstrate professional credibility, and prioritise tasks effectively.
Key Responsibilities:
- Provide crisis support via phone and ensure timely referrals to relevant services
- Collaborate with healthcare professionals, police, and social services to provide holistic care
- Manage high-pressure situations, making sound decisions and demonstrating empathy
- Meet performance targets and maintain accurate records
- Participate in ongoing training and professional development
Requirements:
- Bachelor's degree or equivalent experience in a related field
- Minimum 3 GCSEs at grade C or above or equivalent
- Excellent communication, interpersonal, and problem-solving skills
- Able to work in a fast-paced environment, prioritising tasks and managing stress
- IT literate and proficient in Microsoft Office
Benefits:
- Enhanced sickness pay scheme
- Advanced rota planning for better work-life balance
- Pension Scheme
- Bonus Scheme
- Life Assurance
- Employee Assistant Programme
Estimated salary: £22,000 - £25,000 per annum.
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