Technical Support Specialist
1 month ago
York– Technical support analyst - £23-25K
Senior Associates is seeking a skilled Technical Support Analyst to join their internal IT department on a permanent basis. This role is ideal for an individual with 2+ years of first-line Service Desk experience, looking to join a growing team with numerous progression opportunities. The ideal candidate will have a desire to learn, exceptional problem-solving abilities, and a customer-focused mindset. Having come from a similar Service Desk role, this vacancy is suited for someone willing to 'hit the ground running', having knowledge and experience of using an ITSM tool alongside ITIL understanding.
Key Responsibilities:- Respond to technical support inquiries via email, phone, or chat.
- Troubleshoot and resolve technical issues for customers.
- Escalate complex issues to 2nd / 3rd line teams when necessary.
- Maintain detailed documentation of support tickets and resolutions.
- Provide training and support to customers on software and hardware usage.
- Collaborate with other teams to identify and resolve product issues.
- Stay up-to-date with industry trends and emerging technologies.
- Participate in an on-call rotation to provide out-of-hours support for both internal and external customers, outside of the core business hours.
- Maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution.
- Utilize ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates.
- Understand, adhere to, and promote IT security best practices.
- Completing administrative tasks, acknowledging events, checking security logs, logging, and progressing change requests.
- To always be willing to carry out any other reasonable request.
- Adhere to asset and access management policies and procedures.
- Perform your tasks in support of data and information security.
This is an excellent opportunity for an enthusiastic and passionate IT Technician to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration
If you'd like more information about the role, please contact Jasmine Brady for more information on / email your CV to
-
Technical Support Specialist
1 week ago
York, York City, United Kingdom Interface Recruitment UK Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at Interface Recruitment UK. The ideal candidate will have experience providing technical support within an education environment and supporting customers with Windows, Google G Suites, and Smoothwall.The successful candidate will be responsible for:Providing ICT technical support,...
-
PACS Technical Support Specialist
3 weeks ago
York, York City, United Kingdom https:www.energyjobline.comsitemap Full timePACS Technical Support Specialist OpportunityThis is an exciting opportunity for a skilled PACS Administrator or PACS Technical Support Specialist to join a global market leader in Medical Software Systems. The role involves managing customer relationships, resolving technical support issues, and providing support via email or phone. The ideal candidate will...
-
Sales and Technical Support Specialist
2 weeks ago
York, York City, United Kingdom Verto People Full timeJob Title: Sales and Technical Support SpecialistWe are seeking a highly skilled Sales and Technical Support Specialist to join our team at Verto People. As a Sales and Technical Support Specialist, you will be responsible for providing technical advice and guidance to customers on the correct technical solution and product selection.Key Responsibilities:•...
-
Technical Support Specialist
1 month ago
York, York City, United Kingdom Interface Recruitment UK Full timeJob Title: On-Site Technical EngineerWe are seeking a skilled and experienced Technical Support Specialist to join our team at Interface Recruitment UK. As an On-Site Technical Engineer, you will be responsible for providing technical support and guidance to our clients in the education sector.Key Responsibilities:Provide ICT technical support, advice, and...
-
Technical Support Specialist
1 month ago
York, York City, United Kingdom Interface Recruitment UK Full timeJob Title: On-Site Technical EngineerWe are seeking a skilled and experienced Technical Support Specialist to join our team at Interface Recruitment UK. As an On-Site Technical Engineer, you will be responsible for providing technical support and guidance to our clients in the education sector.Key Responsibilities:Provide ICT technical support, advice, and...
-
Sales and Technical Support Specialist
3 weeks ago
York, York City, United Kingdom Verto People Full timeJob Title: Sales and Technical Support SpecialistJob Summary:We are seeking a highly motivated and experienced Sales and Technical Support Specialist to join our team at Verto People. As a Sales and Technical Support Specialist, you will be responsible for providing technical advice and guidance to customers, generating quotations and proposals, and...
-
Technical Support Specialist
3 days ago
York, York City, United Kingdom nGeneration Full timeAbout the RolenGeneration is seeking a Technical Support Specialist to join our team in the Retail and Hospitality Industry.Key ResponsibilitiesBreakfix and Maintenance: Conduct daily visits to client locations to install, refurbish, and maintain various types of technical equipment.Technical Support: Troubleshoot and resolve technical, hardware, or software...
-
PACS Technical Support Specialist
3 weeks ago
York, York City, United Kingdom https:www.energyjobline.comsitemap Full timeA leading provider of medical software systems is seeking a skilled PACS Technical Support Engineer to join their team. As a hybrid role, you will spend two days per week in the office and work remotely for the remaining days. Your primary responsibilities will include managing customer relationships, resolving technical support issues, and providing support...
-
Technical Support Specialist
3 weeks ago
York, York City, United Kingdom Interface Recruitment UK Full timeJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at Interface Recruitment UK. The ideal candidate will have experience providing technical support within an Education environment and supporting customers with Windows, Google G Suites and Smoothwall.Key Responsibilities Provide ICT technical support, advice and guidance across...
-
PACS Technical Support Specialist
4 weeks ago
York, York City, United Kingdom CV Library Full timePACS Technical Support Engineer Job DescriptionAbout the Role:We are seeking a highly skilled PACS Technical Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support to our customers and ensuring their satisfaction with our medical software systems.Key Responsibilities:Manage customer...
-
PACS Technical Support Specialist
4 weeks ago
York, York City, United Kingdom CV Library Full timePACS Technical Support Engineer Job DescriptionAbout the Role:We are seeking a highly skilled PACS Technical Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support to our customers and ensuring their satisfaction with our medical software systems.Key Responsibilities:Manage customer...
-
York, York City, United Kingdom Senitor Associates Full time £30,000 - £35,000Infrastructure Technical Support SpecialistMain ResponsibilitiesProvide technical support for infrastructure and network systemsPerform regular maintenance and patching activitiesWork with technologies including the Microsoft stack, VMware, and networking equipmentRequirementsInfrastructure and network support backgroundExcellent communication and...
-
PACS Technical Support Specialist
4 weeks ago
York, York City, United Kingdom CV Library Full timePACS Technical Support Engineer Job DescriptionAbout the Role:We are seeking a skilled PACS Technical Support Engineer to join our team. As a key member of our IT department, you will be responsible for managing customer relationships and resolving technical issues related to our medical software systems.Key Responsibilities:Providing technical support to...
-
PACS Technical Support Specialist
4 weeks ago
York, York City, United Kingdom CV Library Full timePACS Technical Support Engineer Job DescriptionAbout the Role:We are seeking a skilled PACS Technical Support Engineer to join our team. As a key member of our IT department, you will be responsible for managing customer relationships and resolving technical issues related to our medical software systems.Key Responsibilities:Providing technical support to...
-
York, York City, United Kingdom Senitor Associates Full time £30,000 - £35,000Infrastructure Services SpecialistSenior Technical Infrastructure Support Specialist sought by a Technology sector client to join their internal IT department on a permanent basis. The successful candidate will have a proven infrastructure and network support background.Key Responsibilities:Provide in-depth technical support to customers, resolving complex...
-
Technical Sales Support Specialist
3 weeks ago
York, York City, United Kingdom Metso Corporation Full timeAt Metso, you will be part of a dynamic team that supports our inclusive culture and global network of colleagues.Job Overview:We are seeking a Technical Sales Support Specialist to join our Sales Support USA Services team. As a key member of our team, you will provide technical assistance and product support to both existing and potential customers.Key...
-
Technical Sales Support Specialist
4 weeks ago
York, York City, United Kingdom Metso Corporation Full timeAt Metso, you will be part of a dynamic team that values inclusivity and collaboration. Our Sales Support USA Services team is seeking a Technical Sales Support Specialist, Bulk to join our ranks.Key Responsibilities:Provide technical assistance and product support to customers.Identify new potential customers and help sales teams grow our business.Develop...
-
Technical Sales Support Specialist
4 weeks ago
York, York City, United Kingdom Metso Corporation Full timeAt Metso, you will be part of a dynamic team that values inclusivity and collaboration. Our Sales Support USA Services team is seeking a Technical Sales Support Specialist, Bulk to join our ranks.Key Responsibilities:Provide technical assistance and product support to customers.Identify new potential customers and help sales teams grow our business.Develop...
-
York, York City, United Kingdom Beacon Support Full timeJob Title: Specialist Study Skills and Strategy Support TutorBeacon Support Ltd. is seeking a highly skilled and experienced Specialist Study Skills and Strategy Support Tutor to join our team. As a Specialist Tutor, you will work one-to-one with Higher Education students who require support with their studies due to Autism Spectrum Conditions (ASC).About...
-
Fire and Security Systems Specialist
3 weeks ago
York, York City, United Kingdom H9 Technical Full time £50,000 - £55,000Job Role: Fire and Security Systems SpecialistWe are seeking a skilled Fire and Security Systems Specialist to join our team at H9 Technical. As a Fire and Security Systems Specialist, you will be responsible for maintaining and servicing fire and security equipment, including fire alarms, fire extinguishers, security systems, door access, CCTV, and other...