Technical Support Associate

2 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom Dahua UK & Ireland Full time
About the Role

We are seeking a skilled Technical Support Engineer to join our team at Dahua UK & Ireland. As a Technical Support Engineer, you will be responsible for providing technical support to customers, testing and troubleshooting video surveillance equipment, and promoting new product features to channel customers.

Responsibilities:
  1. Provide technical support to customers on all aspects of video surveillance equipment
  2. Test and troubleshoot video surveillance equipment to identify faults and undertake repairs
  3. Promote new product features to channel customers and help them select products
  4. Work closely with R&D teams to integrate with third-party companies
Requirements:
  • Bachelor's degree in Engineering or a related field
  • Fluent in Chinese Mandarin and English
  • Proven experience in technical support in the security industry
  • Strong knowledge of MS Office applications
  • Full, clean UK driving license
Benefits:

We offer a competitive salary package, including a salary of £45,000 - £55,000 per annum, depending on experience, and other benefits such as a company car and pension scheme.



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