Customer Service Manager

6 days ago

Richmond, Greater London, United Kingdom Sainsbury's Full time
About the Role

We are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth in our stores.

Key Responsibilities
  • Lead a team of colleagues to deliver excellent customer service and achieve sales targets
  • Manage store operations, including stock management, inventory control, and visual merchandising
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other managers to achieve business objectives and drive sales growth
  • Recruit, train, and develop colleagues to ensure they have the skills and knowledge to deliver exceptional customer service
What We Offer

We offer a competitive salary and benefits package, including a discount card, free food and hot drinks, generous holiday entitlement, and a pension scheme. We also offer opportunities for career development and progression, as well as a supportive and inclusive work environment.

Requirements

To be successful in this role, you will need to have:

Proven experience in a customer-facing role, preferably in retailExcellent leadership and communication skillsAbility to work effectively in a fast-paced environmentStrong analytical and problem-solving skillsAbility to work collaboratively as part of a team

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