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Customer Service Representative

2 months ago

Richmond, Greater London, United Kingdom ESS Full time

About ESS

ESS is a leading provider of catering and cleaning services to the military and Ministry of Defence. We take pride in delivering exceptional customer service and creating a supportive work environment.

Job Summary

We are seeking a Customer Service Assistant to join our team. As a Customer Service Assistant, you will be the face of our business, delivering exceptional customer service to our customers. You will work across all our service areas, including food delivery, cafes, bars, convenience shops, and accommodation.

Key Responsibilities

  • Serving Customers
    • Serve customers in our restaurants, cafes, and convenience shops
    • Provide excellent customer service and ensure customer satisfaction
  • Food Preparation and Cleaning
    • Prepare and serve food and beverages
    • Clean and maintain customer areas
  • Stock Management
    • Stock food and beverage areas
    • Ensure adequate stock levels
  • Teamwork
    • Work collaboratively with colleagues to achieve team goals
    • Support colleagues in their roles

Requirements

  • Communication Skills
    • Excellent communication and interpersonal skills
  • Flexibility
    • Ability to work flexible hours, including evenings and weekends
  • Teamwork
    • Ability to work collaboratively with colleagues
  • Customer Focus
    • Ability to provide excellent customer service

What We Offer

  • Competitive Salary
    • A competitive salary and benefits package
  • Opportunities for Career Development
    • Opportunities for career progression and professional development
  • Supportive Work Environment
    • A supportive and inclusive work environment