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Customer Service Representative

2 months ago

Richmond, Greater London, United Kingdom Kingsgate Recruitment Ltd Full time
{"Job Title": "Customer Service Advisor", "Job Description": "Key Responsibilities

We are seeking a skilled Customer Service Representative to deliver exceptional customer experiences.

The primary role is to provide timely and effective support to our consumers, retail partners, and sales representatives.

Key responsibilities include:

  • Be a brand ambassador with customers and sales representatives, promoting the company, product, and key selling features.
  • Provide exceptional phone and email support for customers, sales representatives, and end consumers.
  • Document customer updates and interactions.
  • Communicate key account requirements and provide timely updates to accounts, warehouse, sales representatives, and team members.
  • Collaborate with sales team members on opening new accounts and assist with key account set up sheets and marketing image requests.
  • Set up new accounts, including access to ordering systems.
  • Understand and communicate key account requirements.
  • Provide intratrade catalog updates and order management from entry to delivery.
  • Communicate with sales, customers, and consumers regarding order status, order entry, customer order and return queries, amendments, and cancellations, inventory allocation, EDI order management, samples/replacements, and backorder releases.
  • Process returns and damages and take action with replacements or credits.
Requirements

We are looking for a candidate with:

  • A minimum of 2 years' experience in customer service, preferably in premium or luxury goods.
  • Understanding of online and offline retail environments.
  • Commitment to customer satisfaction and a willingness to get things done.
  • A can-do attitude with a pleasant and calm demeanor.
  • Ability to multitask and work in a fast-paced environment.
  • Strong detail orientation and written communication skills.
  • Excellent written and verbal communication skills and phone etiquette.
  • Possess a strong work ethic and team player mentality.
  • Proficient with MS office applications, including Outlook, Excel, Word, and more.
  • Preferred experience with ERP/CRM systems.
What We Offer

We offer:

  • A competitive salary.
  • Working with a friendly and creative team.
  • The chance to be a pivotal player.
  • Opportunities for professional growth and development.
"}