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Store Manager
2 months ago
About Us:
Moss is a leading menswear brand with a rich history of over 170 years. Our vision is to be admired for our craft, experience, and sustainability. We strive to be desired by our customers and loved by our people.
We're not just a menswear brand, we're 'Styling individuals for moments that matter.' Our services include hire, custom made, retail, alterations, ship from store, and more. We're committed to creating a unique and personalized experience for every customer.
Our Values:
We value Trust, Creativity, Collaboration, and Agility. These values guide our decision-making and drive our success. We believe in working together to achieve our goals and making a positive impact on our customers and the community.
Purpose of the Role:
We're seeking an experienced commercial and customer-focused Retail Manager to lead all aspects of store performance. As a key member of our team, you'll be responsible for guiding and motivating colleagues to deliver exceptional customer experiences. You'll be an ambassador for the brand, an expert in product, systems, and processes, and a driving force behind business growth and development.
Key Responsibilities:
- Customer Experience: You'll be accountable for delivering an outstanding in-store customer experience by putting the customer at the forefront of all you do. You'll embed the Moss Essential Steps of Service as the standard and actively greet, listen, and offer individual bespoke advice to customers.
- Store Performance: You'll drive high productivity by creating an environment where the team strives to achieve and exceed one transaction per hour. You'll lead by example and oversee a high level of service and operational delivery within a positive and upbeat store environment.
- Team Development: You'll lead and develop the team through regular coaching and feedback, focusing on personal development and KPI achievement. You'll cultivate a high-performance culture and ensure that every colleague is equipped to deliver exceptional results.
- Product Knowledge: You'll have strong product knowledge for all our services and use this to tailor the customer experience and deliver operational best practice.
- Data-Driven Decision Making: You'll utilize sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- Operational Excellence: You'll continually maintain and participate in an environment of management review, discussing, analyzing, agreeing, and implementing plans for all commercial and operational initiatives.
- People Processes: You'll follow all people processes that support the colleague lifecycle from recruitment, onboarding, training, employee relations, and absence management in collaboration with the People Team.
- Area Support: You'll be a key player within the Area and actively support the Area Manager.
- Seasonal Cycles: You'll oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
- Visual Merchandising: You'll deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial and commercial, recognizing this as integral to the customer experience.
What You'll Need to Succeed:
Technical:
- Experience in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
- Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
- Experience in creating diverse and brand-aligned visual displays.
- Understanding of retail business growth strategies.
About You:
- You'll reflect the aesthetic of Moss through personal style and presentation.
- You'll be committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
- You'll possess high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
- You'll consistently embody Moss's core values and behavioral competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognize and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
