Product Support Professional

2 days ago


Yorkshire and The Humber, United Kingdom Talent Limited Full time
About the Role

Talent Limited is seeking a Product Support Professional to join our growing team in the UK. As a key member of our support team, you will be responsible for managing and developing a team of Sales and Applications Engineers to deliver exceptional technical service to our customers.

The successful candidate will have a passion for optics and customer support, with a strong background in technical sales and/or product support. They will also have excellent leadership skills, with the ability to motivate and guide their team to achieve high levels of customer satisfaction and operational effectiveness.

Responsibilities:

  • Manage and develop the Product Support Team to ensure high levels of customer satisfaction and operational effectiveness.
  • Schedule team members to provide comprehensive support via phone, email, and chat.
  • Collaborate with sales and marketing to identify customer needs and improve the overall customer journey.

Requirements:

  • Degree in engineering, physics, mathematics, or a related hard science.
  • Minimum of three (3) years experience in technical sales and/or product support.
  • Proficiency in optical engineering concepts; optics industry experience preferred but not essential.
  • Proven leadership skills to build and manage effective, diverse teams.
  • Fluent in English; additional language skills preferred.

Benefits:

  • Competitive salary (£55,000-£65,000 per annum).
  • Company pension scheme.
  • Private medical and dental insurance.
  • Cycle to work scheme.
  • Subsidised gym membership.

About Us:

Talent Limited is a leading manufacturer and supplier of optics, imaging, and photonics technology. With our state-of-the-art manufacturing capabilities and global distribution network, we are one of the largest suppliers of off-the-shelf optical components and customised solutions.



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