IT Support Professional
3 weeks ago
This apprenticeship provides a unique opportunity to launch and develop your career in IT support. You'll collaborate with experienced professionals, building the skills and knowledge needed for a successful career in technology.
Company OverviewBaltic Apprenticeships is partnering with an employer seeking an enthusiastic and motivated individual to join their team as an IT Level Apprentice.
A Typical Day in the Job:
- Providing 1st line support through the ticketing system
- Troubleshooting any IT Issues in a proficient manor to ensure downtime is limited
- Working on different network architecture
- Supporting with troubleshooting Hardware and Software issues
- Serve as primary point of contact for all IT Support including in person, via phone and via the IT Service Desk ticketing system
Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.
Required Skills and Qualifications
- Excellent communication skills, both written and verbal
- A passion for IT
- A keen attention to detail
- Strong organisation skills
- Grade 5/C in GCSE English and Grade 4/C in GCSE Maths
Benefits
- £14,000 per annum
- Monday to Friday - 37.5 Hours per week
- 20 days annual leave plus Bank Holidays
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