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Night Auditor

2 months ago

London, Greater London, United Kingdom Accor Full time
Job Title: Night Auditor

About the Role:

We are seeking a highly skilled and detail-oriented Night Auditor to join our team at Mercure London Bridge. As a Night Auditor, you will be responsible for ensuring the smooth operation of the hotel during the night shift, providing exceptional customer service, and maintaining the highest standards of quality and safety.

Key Responsibilities:

  • Assist in the general running of the hotel at night, including night audits and hotel safety checks.
  • Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Work collaboratively with other departments to ensure seamless operations and excellent guest experiences.
  • Maintain accurate records and reports, ensuring compliance with hotel policies and procedures.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements:

  • Good level of written and verbal communication skills.
  • Attention to detail and accuracy.
  • Understanding of hotel and financial security procedures, as well as guest confidentiality.
  • Ability to use Property Management System software, such as OPERA Cloud.
  • Competency with Microsoft Office, including Word and Excel.
  • Previous experience in a hotel Front Office or Finance team is advantageous.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Training and support to enhance skills and knowledge.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].