Night Auditor
4 weeks ago
We are seeking a highly skilled and organized Night Auditor to join our team at the Novotel London Bridge. As a Night Auditor, you will be responsible for ensuring the smooth operation of the hotel during the night shift, providing exceptional customer service, and maintaining the highest standards of quality and security.
Key Responsibilities:- Welcoming and attending to all guests in a professional and friendly manner
- Ensuring all guest details are accurate and up-to-date
- Managing diary events, flags, and specials
- Checking and passing on guest mail, messages, and parcels
- Liaising with Housekeeping on room and lost property information
- Completing guest registration forms and updating computer systems
- Ensuring accurate account postings and producing necessary paperwork
- Performing audit tasks as specified by the Night Auditor's checklist
- Excellent customer service skills
- Strong organizational and administration skills
- Ability to work as part of a team and provide an efficient, effective, and attentive service to all guests
- Strong communication skills and a proactive approach to work
- Ability to ensure guest satisfaction at every stage of their stay
- Knowledge of Opera is an advantage but not mandatory
- Training and development programs
- Discount card for use in Accor hotels worldwide
- Complimentary stays in UK hotels (subject to terms and conditions)
- Meals on duty
- Uniforms and dry cleaning
- Recommend a friend scheme
- Employee Advisory Service
- Discounts in shops and hotel partners
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