Customer Service Representative

6 days ago


Upton Meadow, United Kingdom Beauparc Full time
About the Role

We are seeking an exceptional Customer Service Representative to join our team at Beauparc. As a key member of our customer-facing department, you will play a vital role in ensuring that our customers receive the highest level of service and support.

Responsibilities
  • Manage incoming calls in a timely and efficient manner, providing professional and courteous service to customers
  • Log all customer communications on our CRM system to ensure accurate record-keeping
  • Discuss and complete contractual amendments with customers regarding changes in services
  • Collaborate with internal departments to resolve customer queries and concerns
  • Assist in designing, implementing, and maintaining comprehensive policies and procedures
Requirements
  • Prior experience in a customer services environment
  • Excellent telephone manner and customer-focused approach
  • Strong communication skills and ability to deal with people at all levels
  • Conversant in Microsoft Office applications and able to maintain accurate records

Salary: £25,000 - £30,000 per annum



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