Housing Benefit Assistant
3 weeks ago
Job Title: Housing Benefit Assistant
Job Summary:
We are seeking a highly organized and detail-oriented individual to join our Housing Benefits team as a Benefits Pre-Assessment Team Member. As a key member of our team, you will be responsible for checking incoming claims for completeness, dealing with customer queries, and scanning and indexing documents.
Key Responsibilities:
- Checking incoming claims for completeness
- Dealing with customer queries at the enquiry desk and over the telephone
- Scanning and indexing documents
Requirements:
- Excellent communication and customer care skills
- Ability to work as part of a team and on your own initiative
- Computer literacy and ability to use two computer systems at the same time
Working Arrangements:
The hours are worked flexibly between 8am to 5pm daily to be agreed with the Manager. Spelthorne currently has a hybrid working policy; however, this role is mainly office based due to the requirements of this position.
Benefits:
- Excellent conditions of service
- Flexible working hours
- Pension scheme
- Free car parking
- At least 23 days paid leave per year
Essential Requirements:
- Ability to converse at ease with customers and provide advice in accurate spoken English
Security Clearance:
A Basic DBS check plus BPSS check will also be required for this post.
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