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Steven Stone is a renowned British fine jewellery company with a rich legacy dating back to 1937. We are committed to delivering exceptional customer experiences and showcasing our expertise in bespoke engagement rings, precious gemstone jewellery, and luxury retail.
Job SummaryWe are seeking a highly motivated and experienced Senior Jewellery Specialist to join our vibrant team. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining high standards of merchandising and showroom presentation.
Key Responsibilities- Clienteling: Build strong relationships with clients, understand their needs, and provide tailored solutions to meet their expectations.
- Meet and Exceed Sales Objectives: Achieve sales targets and Key Performance Indicators (KPIs) through effective sales strategies and customer engagement.
- Client Inquiries: Respond promptly and professionally to client inquiries, resolving issues and providing solutions in a timely manner.
- Transaction Handling: Process transactions with accuracy and attention to detail, handling high-value items with confidence and enthusiasm.
- Merchandising and Showroom Standards: Maintain exceptional merchandising and showroom standards, ensuring a visually appealing and engaging customer experience.
- Self-Motivation: Demonstrate self-motivation and ability to work independently, with a strong desire to contribute to the company's success.
- Industry Knowledge: Possess in-depth knowledge of fine diamonds, gems, luxury jewellery, and high-value items.
- Retail and Sales Experience: Proven experience in retail and sales, with a strong focus on customer service and relationship-building.
- Professional Presentation: Maintain a professional and well-presented appearance, reflecting the company's values and standards.
- Attention to Detail: Demonstrate keen attention to detail, ensuring accuracy and precision in all aspects of the role.
- Flexibility and Reliability: Show flexibility and reliability, with a strong commitment to meeting deadlines and achieving goals.
- Excellent Communication Skills: Possess excellent written and spoken English proficiency, with the ability to communicate effectively with clients and colleagues.
FGA, DGA, Graduate Gemmologist (GIA), Graduate of Diamonds (GIA), Accredited Jewellery Professional or similar qualifications are preferred but not required.
What We Offer- Regular Performance Reviews: Regular performance reviews with opportunities for advancement and professional growth.
- Comprehensive Training: Comprehensive training programs to enhance skills and knowledge.
- Inclusive Work Culture: An inclusive and vibrant work culture that values diversity and teamwork.
- Generous Annual Leave: Generous annual leave entitlement, including 20 days plus birthday and bank holidays.
We offer a competitive salary and commission structure, reflecting our commitment to your professional growth and the value you will bring to Steven Stone.
