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Application Support Team Lead

1 month ago

Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time
Unlock Your Potential as a Key Member of Our Application Support Team

We're on the lookout for a talented individual to join our Application Support team at PayPoint Group. As a key member of our team, you'll play a crucial role in managing and evolving our support function, ensuring our terminals, including the flagship PayPoint One and its EPOS system, run smoothly.

Your Key Responsibilities:
  • Lead a team of Application Support analysts, handling support queries from our internal Contact Centre and larger multiple providers.
  • Drive efficiency within the team, reducing resolution time and incidents.
  • Manage senior Technical Analysts responsible for change implementation and back-office support.
  • Develop and implement strategies to improve team performance and productivity.
What We Offer:

As a key member of our team, you'll have the opportunity to make a real impact and contribute to the success of our Application Support function. You'll work in a dynamic environment where you can grow and develop your skills, and you'll be part of a team that's passionate about technology and committed to excellence.

We're looking for someone who is passionate about technology, has excellent leadership and communication skills, and is able to drive results in a fast-paced environment. If you're a motivated and talented individual who is looking for a new challenge, we'd love to hear from you.