Freight Supervisor
1 week ago
At Espace Global Freight Ltd, we are seeking a highly skilled and experienced Sea and Air Freight Supervisor to join our dynamic team. As a key member of our operations team, you will be responsible for the completion of daily operation tasks, predominantly for Sea and Air freight. Your primary focus will be on providing exceptional customer service, utilizing our Top 10 Accounts report to evaluate the development of your departmental client base, and working towards a balanced customer base. Additionally, you will be responsible for quoting, covering, and inputting Sea and Air freight shipments on our TMS, obtaining prices and solutions for Sea and Air freight business for prospects of other Sales BDM's, and utilizing carrier portals and other relevant software to the department. You will also be responsible for close monitoring of Sea and Air shipments, ensuring effective use of our CRM on our new TMS, helping to source new suppliers/carriers and form new partnerships, and making calls to our existing customers to see if they have Sea and Air freight requirements but also cross-sell for other depts. The ideal candidate will have a good overall knowledge of the Sea and Air freight industry, quotations, pricing, facilitation, and use of all incoterms, as well as knowledge of Customs across sea & air freight and knowledge of all sea & air freight areas (bulk, breakbulk, LCL, FCL containers, RoRo, general cargo).
About the Company
Espace Global Freight Ltd is a non-asset owning freight forwarder with agency representation worldwide. Our people are our most valuable asset, and we win business with our 'can-do' approach, exceptional levels of customer service, and trusted agency network. We offer a great opportunity to grow within a modern, forward-thinking business, and we are looking for an upbeat, motivated, and tenacious character looking for a career in freight.
Key Responsibilities
Utilize Top 10 Accounts report to continually evaluate the development of your departmental client base, and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base.
Quoting, covering and inputting a range Sea and Air freight shipments on our TMS.
Obtain prices and solutions for Sea and Air freight business for prospects of other Sales BDM's.
Use of carrier portals and other relevant software to the dept.
Close monitoring of Sea and Air shipments. Ensure effective use of our CRM on our new TMS.
Help to source new suppliers / carriers and form new partnerships.
When time permits, making calls to our existing customers to see if they have Sea and Air freight requirements but also cross sell for other depts (European Standard Road Freight, European Express, UK and Customs).
Good overall knowledge of the Sea and Air freight industry, quotations, pricing, facilitation and use of all incoterms.
Knowledge of Customs across sea & air freight
Knowledge of all sea & air freight areas (bulk, breakbulk, LCL, FCL containers, RoRo, general cargo)
About the Company
Espace Global Freight Ltd is a non-asset owning freight forwarder with agency representation worldwide. Our people are our most valuable asset, and we win business with our 'can-do' approach, exceptional levels of customer service, and trusted agency network. We offer a great opportunity to grow within a modern, forward-thinking business, and we are looking for an upbeat, motivated, and tenacious character looking for a career in freight.
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