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Sea and Air Freight Operations Manager

1 month ago

Burntwood, Staffordshire, United Kingdom Espace Europe Ltd Full time
Job Description

Sea and Air Freight Supervisor

Full Time / Permanent / 08.30 17.30 Mon-Fri

Occasional out of hours work will be required (being on call every now and again).

Salary up to £45k negotiable depending on experience

Generous Company Pension scheme

Company Benefits (Health Cash Plan, Access to Employee Assistance Programme offering 24/7 support across a wide range of areas, team building events and much more)

Member of Employee Ownership Trust (EOT) - Annual Bonus (Tax-Free) for Employees

Training & Development Opportunities

Hybrid contract upon successful completion of 6-month probation 3 days in the office and 2 days working from home.

Based in Burntwood (WS7)

Espace, the UK's first ever 100% employee-owned freight forwarder, is seeking a skilled Sea and Air Freight Supervisor to join our dynamic team. As a key member of our team, you will play a leading role in shaping the future of our Sea and Air freight offering. With a minimum of five years' experience in the specialism, you will boast a profound understanding of sea & air freight, coupled with extensive business acumen and an energetic pace of work. If you have the dedication, expertise, and passion to elevate our offering, we are eager to welcome your application.

We are a non-asset owning freight forwarder with agency representation worldwide. Our people are our most valuable asset, and we win business with our can-do approach, exceptional levels of customer service, and trusted agency network. We specialise in general forwarding by road to within the UK, and all over Europe, as well as worldwide destinations by air and sea. In addition to this, we offer a UK customs brokerage service.

Main Purpose

To further develop our Sea and Air freight offering with existing and new customers. Responsible for the team's delivery of operational activities, in accordance with targets set, to contribute to the achievement of the company vision and overall business objectives, reaching targets/KPIs set year on year. Consistently perform to high quality standards.

Overall Responsibility and targets

Our Sea and Air freight operators' main responsibility is the completion of important daily operation tasks predominantly for Sea and Air freight. You would carry out this role as well as overseeing the activities of other team members. Some out of hours work will be required (being on call every now and again).

Operations

Ensure that productivity and profitability goals for the team are met.

Have a fundamental understanding of our operational systems.

As and when applicable, provide local/external market conditions feedback on the Sea and Air industry to the Operations Director, which will feed into the monthly operational board meeting.

Utilise the Top 10 Accounts report to continually evaluate the development of your departmental client base, and the revenue distribution amounts and % of top clients, and work towards the goal of a balanced customer base.

Quoting, covering, and inputting a range of Sea and Air freight shipments on our TMS.

Work closely with the UK department to arrange and handle more UK haulage in-house for Sea and Air shipments.

Obtain prices and solutions for Sea and Air freight business for prospects of other Sales BDMs.

Use of carrier portals and other relevant software to the department.

Close monitoring of Sea and Air shipments. Problem-solving, high levels of customer service with both clients and suppliers, and ensuring customer requirements are met.

Ensure effective use of our CRM on our new TMS.

Logging quotes and proactively chasing them to convert to shipments.

Liaising with our customs department to complete customs documentation for Sea & Air shipments.

Proactively liaising with customers, agents, and suppliers.

Service Development

Develop supplier/carrier relationships to ensure that we are getting the best rates and service.

Help to source new suppliers/carriers and form new partnerships.

Participate in the regular sales meeting and departmental team meetings.

Assist in marketing activity to promote the service by email, mailshot, calls. When time permits, making calls to our existing customers to see if they have Sea and Air freight requirements, but also cross-sell for other departments (European Standard Road Freight, European Express, UK and Customs).

Visit existing clients to further develop and strengthen relationships.

Skills & experience required

Good overall knowledge of the Sea and Air freight industry, quotations, pricing, facilitation, and use of all incoterms.

Knowledge of Customs across sea & air freight.

Knowledge of all sea & air freight areas (bulk, breakbulk, LCL, FCL containers, RoRo, general cargo).

Flexibility, adaptability, and quick thinking.

Tough Negotiator.

To be well-organised and thorough, even under pressure.

To enjoy working within a target-driven team environment - Be a team player.

Good drive and energy.

Working for an Employee-Owned business requires its co-owners to be team players and think and act like owners. Taking ownership and accountability is key. Effective communication and organisational skills will be needed as will an ability to prioritise and manage high workloads at times.

Our Company values are PURE: Professionalism, Unity, Respectfulness, and Enthusiasm.