Homeless Service Feedback Coordinator

2 weeks ago


Llandrindod Wells, Powys, United Kingdom Powys County Council Full time

Homeless Service Feedback Coordinator

About the role:

We are seeking a skilled and compassionate individual to join our team as a Homeless Service Feedback Coordinator. As a key member of our team, you will be responsible for gathering feedback from homeless clients in temporary accommodation throughout Powys. Your role will involve conducting home visits and telephone calls to understand the clients' experiences and identify areas for improvement.

About you:

To be successful in this role, you will need to possess excellent customer care skills, be a competent user of IT systems, and have strong administrative and numeracy skills. You will also need to be a good communicator and problem solver.

Key responsibilities:

  • Gather feedback from homeless clients in temporary accommodation
  • Conduct home visits and telephone calls to understand clients' experiences
  • Identify areas for improvement and provide recommendations
  • Prepare performance reports and presentations for stakeholders
  • Collaborate with colleagues and stakeholders to promote awareness of the service user feedback framework

What we offer:

We offer a supportive and inclusive work environment, opportunities for professional development, and a competitive salary and benefits package.



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