Cash Collection and Client Engagement Expert
2 weeks ago
The Portfolio Group is seeking a highly skilled Cash Collection and Client Engagement Expert to join our team. In this role, you will play a crucial part in ensuring that client issues are resolved promptly and that cash collection targets are met.
Key Responsibilities:
- Engage clients about overdue accounts.
- Resolve payment and service queries via telephone.
- Own client service issues, identifying root causes and providing solutions.
- Navigate client databases to investigate and respond accurately.
- Deliver superior client service in all interactions.
- Process debit/credit card payments.
- Collaborate with the local team to streamline client accounts and internal processes.
- Prepare comprehensive case histories when further action is required.
Requirements:
- Strong client service skills, focusing on rapport building and issue resolution.
- Excellent verbal and written communication abilities.
- High attention to detail with strong administration skills.
- Ability to multi-task and work efficiently under tight deadlines while maintaining superior customer service.
Salary Range: $58,000 - $68,000 per year, based on location and experience.
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