Cash Collection and Client Engagement Expert

2 weeks ago


Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time
Cash Collection and Client Engagement Expert Job Description:

The Portfolio Group is seeking a highly skilled Cash Collection and Client Engagement Expert to join our team. In this role, you will play a crucial part in ensuring that client issues are resolved promptly and that cash collection targets are met.

Key Responsibilities:
  • Engage clients about overdue accounts.
  • Resolve payment and service queries via telephone.
  • Own client service issues, identifying root causes and providing solutions.
  • Navigate client databases to investigate and respond accurately.
  • Deliver superior client service in all interactions.
  • Process debit/credit card payments.
  • Collaborate with the local team to streamline client accounts and internal processes.
  • Prepare comprehensive case histories when further action is required.

Requirements:
  • Strong client service skills, focusing on rapport building and issue resolution.
  • Excellent verbal and written communication abilities.
  • High attention to detail with strong administration skills.
  • Ability to multi-task and work efficiently under tight deadlines while maintaining superior customer service.

Salary Range: $58,000 - $68,000 per year, based on location and experience.

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