Aerospace & Defence Business Development Manager

4 weeks ago

Liverpool, Liverpool, United Kingdom American President Lines Full time
Business Development Manager

About Us

CMA CGM SSL INEUR is a leading provider of multimodal logistics and door-to-door intra-Europe transport solutions. Our company is a subsidiary of the CMA CGM Group, a global leader in the shipping industry.

We offer a range of services that connect Northwest Europe, the Baltic countries, and Russia with the Iberian Peninsula, the Canary Islands, and Morocco via short sea routes, rail, road, and inland waterways. Our innovative logistics services provide a secure and cost-effective customer experience.

Main Purpose

The role of Business Development Manager involves identifying and qualifying business opportunities to grow volumes within our agency. Developing and maintaining customer relationships with clients across various sectors is crucial to this role, as it ensures long-term volume growth. The successful candidate will be responsible for managing their portfolio of accounts to ensure that all customers receive a five-star journey in all aspects of day-to-day service delivery.

Key responsibilities include:

  1. Managing the business pipeline effectively to increase volumes across their portfolio of customers.
  2. Following up on sales leads to secure new business.
  3. Using various platforms to search for new business opportunities and sales leads.
  4. Establishing and maintaining excellent customer relationships through regular interactions, including face-to-face meetings, MS Teams meetings, and regular phone calls.
  5. Performing pipeline compliance to ensure the success of all volumes are accurately recorded, monitored, and delivered.
  6. Ensuring the smooth handover of accounts to the customer service team and other agencies through effective communication and stakeholder management.
  7. Creating and promoting a positive support network for customers through effective teamwork and communication with other agencies.
  8. Managing customer invoice disputes and performing root cause analysis to avoid repeats.
  9. Producing weekly, monthly, and quarterly updates on key data, analysis of volume gains and losses, sales activities, and business opportunities/threats from other lines.

Key Competencies & Qualifications

Skills & Experience

  1. In-depth knowledge of the shipping industry, with a bonus for knowledge of the short-sea market.
  2. Technical skills in developing specialist supply chain networks.
  3. Proven development skills, including sales and marketing strategy planning.
  4. Adaptable, flexible, and solutions-driven with sound decision-making skills.

Practical & Technical Knowledge

  1. Strong commercial/sales background with proven negotiating skills.
  2. Shipping or Logistics company experience, including European supply chain.
  3. Understanding of systems to extract and interpret sales data.
  4. Proven innovative experience in building network solutions.

Qualifications

A business graduate or experienced customer account manager within the sales sector. Experience in the shipping industry is preferable but not essential.

Benefits

  • 25 days annual leave (plus public holidays) increasing with length of service, plus an additional day over the Christmas period, and the opportunity to buy/sell annual leave.
  • Discretionary annual bonus.
  • Enhanced pension scheme up to 15% total contribution.
  • Life assurance x4.
  • Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme.
  • Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille.
  • Hybrid Working.
  • Cycle to work scheme/Season ticket loans.
  • Enhanced policies, including Maternity & Paternity.
  • Employee recognition awards.
  • Considerable scope for personal and professional growth through the CMA CGM Academy.

About CMA CGM Group

CMA CGM Group is proud to define itself as a family business built on strong human values. We respect, support, and value diversity in all forms, which improves performance, creates growth opportunities for all, aligns with our customer's values, and enhances employee engagement.

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