Customer Service Representative
4 weeks ago
We are seeking a highly skilled and experienced Customer Service Assistant to join our team at CMD Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:- Provide top-notch customer service to commercial and private clients
- Liaise with customers via phone, email, or in-person
- Update CRM system with accurate information
- Offer quotes to customers
- Collaborate with customers to find solutions that meet their needs
- Assist with planning and executing community engagement events
- Ensure smooth day-to-day operations
- Excellent communication and interpersonal skills
- Strong IT skills, including CRM systems and processes
- Excellent organization and time management skills
- Previous experience in a customer-facing role
This is a part-time role, working 26.5 hours per week. The working hours are Wednesday to Friday, 9:00 AM to 5:00 PM, and Saturday, 10:00 AM to 2:00 PM. Saturday working is essential.
Please note that only applicants who can commit to the Saturday working hours should apply.
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