Customer Service Representative

4 weeks ago


Melksham, Wiltshire, United Kingdom CMD Recruitment Full time
Customer Service Assistant

We are seeking a highly skilled and experienced Customer Service Assistant to join our team at CMD Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide top-notch customer service to commercial and private clients
  • Liaise with customers via phone, email, or in-person
  • Update CRM system with accurate information
  • Offer quotes to customers
  • Collaborate with customers to find solutions that meet their needs
  • Assist with planning and executing community engagement events
  • Ensure smooth day-to-day operations
Requirements:
  • Excellent communication and interpersonal skills
  • Strong IT skills, including CRM systems and processes
  • Excellent organization and time management skills
  • Previous experience in a customer-facing role
Working Hours:

This is a part-time role, working 26.5 hours per week. The working hours are Wednesday to Friday, 9:00 AM to 5:00 PM, and Saturday, 10:00 AM to 2:00 PM. Saturday working is essential.

Please note that only applicants who can commit to the Saturday working hours should apply.



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