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Customer Service Representative

4 weeks ago

Plymouth, Plymouth, United Kingdom Shift Full time
About the Role

We are seeking an experienced and skilled Customer Service Executive to join our team at Shift. As a key member of our operations team, you will play a vital role in enhancing our customer experience.

The successful candidate will be responsible for handling and resolving customer queries through email and phone, ensuring a positive customer experience at all touchpoints. This will involve investigating and solving problems effectively, focusing on delivering quick and satisfactory resolutions for customers.

You will also analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues. Additionally, you will develop and implement contact avoidance and reduction techniques to streamline customer service processes.

In this dynamic and fast-paced environment, you will collaborate with internal teams to address root causes of recurring problems and ensure long-term solutions. You will act as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction.

About Shift

Shift is a rapidly expanding marketplace that's transforming the logistics industry. We're on a mission to revolutionise how goods move from point A to point B, leveraging innovative technology to deliver smarter, faster, and more efficient delivery solutions. Trusted by some of the most well-known brands, Shift powers cutting-edge logistics that enhance convenience and flexibility for all users.

We're a collaborative working environment, committed to finding solutions for our customers, drivers, and partners through the use of technology. Our culture is ambitious, flexible, and challenging, offering plenty of opportunities for personal growth and development.

What We Offer
  • A competitive salary of £26,000-£27,000 per annum (FTE)
  • 33 days annual leave (FTE)
  • Enhanced MAT and PAT pay
  • Ongoing training and development opportunities
  • A collaborative and dynamic working environment