Customer Service Representative
13 hours ago
We are seeking a French speaking Customer Service Representative to join our team. This role is an exciting opportunity for those who have worked in customer service or care and are looking for a challenge offering more variety using their language skills.
About the JobThis is a temporary position to cover the busy period, but it may be extended to a permanent role. As a Customer Care Advisor, you will assist clients with product enquiries, update and maintain the order database, and provide support with online orders and returns.
Main Responsibilities:- Assist French and English speaking clients with product information.
- Update and maintain the order database.
- Provide support to clients registering online and having their orders processed through the website.
- Assist clients with any issues regarding returns or orders via email and phone.
- Deal with complaints in a timely manner, escalating any issues to relevant departments.
- Liaise with the fulfilment team when necessary.
- Convert client enquiries into sales opportunities by upselling.
- Excellent English language skills.
- Fluency in French.
The estimated salary for this role is £25,500 per annum based on a 35 hour working week (£13 per hour). This competitive salary reflects the importance of your role in delivering exceptional customer service and driving business growth.
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