Customer Service Representative

13 hours ago


Plymouth, Plymouth, United Kingdom CV-Library Full time

We are seeking a French speaking Customer Service Representative to join our team. This role is an exciting opportunity for those who have worked in customer service or care and are looking for a challenge offering more variety using their language skills.

About the Job

This is a temporary position to cover the busy period, but it may be extended to a permanent role. As a Customer Care Advisor, you will assist clients with product enquiries, update and maintain the order database, and provide support with online orders and returns.

Main Responsibilities:
  • Assist French and English speaking clients with product information.
  • Update and maintain the order database.
  • Provide support to clients registering online and having their orders processed through the website.
  • Assist clients with any issues regarding returns or orders via email and phone.
  • Deal with complaints in a timely manner, escalating any issues to relevant departments.
  • Liaise with the fulfilment team when necessary.
  • Convert client enquiries into sales opportunities by upselling.
Requirements:
  • Excellent English language skills.
  • Fluency in French.

The estimated salary for this role is £25,500 per annum based on a 35 hour working week (£13 per hour). This competitive salary reflects the importance of your role in delivering exceptional customer service and driving business growth.



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