Estate Manager

2 weeks ago


High Wycombe, Buckinghamshire, United Kingdom McCarthy Stone Full time

We are seeking a skilled House Manager to lead our team at Hughenden Court, in Buckinghamshire. As a key member of our community, you will be responsible for delivering exceptional customer service to our homeowners, ensuring their quality of life is enhanced and their independence is maintained.

About the Role:

Our ideal candidate will have extensive experience in a customer-focused role, with a proven track record of providing high-quality service. They will be responsible for managing our community, including event coordination and regular meetings to report company updates and address resident priorities.

Key Responsibilities:

  • Welcoming new homeowners and supporting them in settling into their apartments
  • Providing a professional front of house service and dealing with all visitors in a friendly manner
  • Being the first point of contact for our homeowners and offering help, support, and advice as necessary
  • Working collaboratively with our partners and suppliers to ensure the smooth running of the estate
  • Managing the development of the gardens and grounds in an efficient and effective manner
  • Facilitating social interaction and helping homeowners to enjoy retirement living to the full
  • Ensuring that all Health and Safety requirements are adhered to

Requirements:

  • Excellent communication skills with a real 'can do' attitude
  • Extensive experience in a professional customer service orientated position
  • A professional approach with high-quality standards
  • Thrives in a busy and varied role, where every day will be different
  • Be resilient and can problem solve effectively
  • A good level of computer literacy including Microsoft Word and Outlook

About McCarthy Stone:

We celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.

What We Offer:

We offer a competitive salary, benefits, and bonus, as well as opportunities for career development and training. If you are a customer-focused individual with a passion for delivering exceptional service, we would love to hear from you.



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