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Deputy Head Housekeeping Manager
2 months ago
Job Summary:
We are seeking a highly motivated and experienced Deputy Head Housekeeper to join our team at HC Facility Management Limited. As a key member of our housekeeping department, you will play a vital role in ensuring the highest standards of cleanliness and customer satisfaction.
Key Responsibilities:
- Assist the Head Housekeeper in overseeing the daily operations of the housekeeping department, ensuring efficient and effective management of staff and resources.
- Develop and implement strategies to improve team productivity, morale, and overall performance.
- Collaborate with the Head Housekeeper to manage budgets, control costs, and maintain high standards of quality assurance.
- Provide exceptional customer service, responding to guest complaints and concerns in a professional and timely manner.
- Conduct regular inspections to ensure compliance with company health and safety policies, reporting any issues or hazards to management.
- Lead by example, demonstrating a positive attitude, strong work ethic, and commitment to excellence in all aspects of housekeeping operations.
- Develop and maintain effective relationships with hotel staff, management, and clients, ensuring seamless communication and collaboration.
- Stay up-to-date with industry trends, best practices, and new technologies, applying this knowledge to improve housekeeping operations and services.
Requirements:
- Minimum 2 years of experience in a housekeeping management role, preferably in a hotel or hospitality setting.
- Proven track record of leadership, team management, and customer service excellence.
- Strong communication, problem-solving, and analytical skills.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- High school diploma or equivalent required; degree in hospitality, hotel management, or related field preferred.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.