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Medical Secretary and Administrator

1 month ago

Halifax, Calderdale, United Kingdom Beechwood Medical Centre Full time

About the Role

The post-holder will be working with the rest of the team at Beechwood Medical Centre, a forward-thinking, training practice that provides opportunities for growth and development. The successful candidate will be responsible for providing administrative support to the clinical team, answering telephone calls, and liaising with patients and other clinicians. The role requires a flexible approach, with the ability to work full-time or part-time, depending on the individual candidate's needs.

Main Responsibilities

The following are the core responsibilities of the Secretary and Administrator:

  • Provide administrative support to the clinical team, including secretarial duties and maintaining the smooth running of the General Practice.
  • Answer telephone calls and liaise with patients and other clinicians, as required.
  • Book, change, and cancel appointments for patients in line with current arrangements.
  • Deal with post, tasks, scanning of letters, and other duties as requested by the Practice Operations Manager, Business Manager, or Partners.
  • Look after minutes and agendas from clinical and non-clinical meetings.
  • Prepare reports for third-party organizations.
  • Take part in team meetings and contribute to improving the service.
  • Help with the management of QoF (quality and outcomes framework).

Person Specification

The ideal candidate will have:

  • GCSE level or equivalent education.
  • Experience of working with the general public.
  • Experience of working in a healthcare setting.
  • Excellent communication skills (written and oral).
  • Strong IT skills.
  • A clear, polite telephone manner.
  • Competence in the use of Microsoft Office and Outlook.
  • Effective time management (planning and organizing).
  • Ability to work as a team member and autonomously.
  • Excellent interpersonal skills.
  • Problem-solving and analytical skills.
  • Ability to follow policy and procedure.
  • Polite and confident.
  • Flexible and cooperative.
  • Motivated.
  • Forward thinker.
  • High levels of integrity and loyalty.
  • Ability to work under pressure.
  • Flexibility to work outside core office hours.
  • Disclosure Barring Service (DBS) check.

Desirable Qualifications and Experience

The following qualifications and experience are desirable:

  • IT or admin qualification at NVQ level III or above.
  • RSA level II or equivalent.
  • Experience of working with vulnerable people.
  • General understanding of health and community services.