IT Support Specialist
4 weeks ago
Proactive Appointments is seeking a skilled IT Application Support Analyst to join our team. As a key member of our IT Technical Support team, you will be responsible for ensuring the seamless functioning of our software applications. This is a client-facing role that requires excellent interpersonal skills, a good telephone and email manner, and attention to detail in resolving client support issues.
Hybrid working: 2 days per week
We offer a competitive salary of £30,000 to £35,000 (dependent on experience) plus an excellent benefits package, including Private Healthcare & Dental. Our structured environment provides opportunities for skill development and career growth.
Essential Experience- Proven experience in application support with a track record of troubleshooting complex technical issues.
- Bachelor's degree in information technology or computer science.
- ITIL Certification and experience in supporting and administering MS SQL Databases, C# .net applications.
- Solid understanding of database systems (SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript).
- Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA.
- Customer-focused mindset with a passion for delivering exceptional support and exceeding client expectations.
- Knowledge of IT security principles and practices.
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