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Client Services Coordinator

2 months ago

Harrogate, United Kingdom Synergy Car Leasing Limited Full time
About the Role

We are seeking a highly organized and detail-oriented Client Services Coordinator to join our team at Synergy Car Leasing Limited. As a key member of our Client Services team, you will play a vital role in supporting our customers and ensuring their experience with our company is exceptional.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process and manage customer documentation, including finance documents and identification paperwork.
  • Collaborate with our sales team to ensure seamless communication and commercial insight.
  • Support the Client Services Director and team in day-to-day administration and customer contact.
  • Work closely with the sales team to gain a commercial insight into our online business.
  • Process and manage delivery paperwork packs.
  • Liaise with customers directly to ensure their needs are met.
  • Support the Client Services Team as required.
  • Work to and meet Financial Conduct Authority (FCA) Consumer Duty requirements.
Requirements
  • Good written skills.
  • Resilient manner in dealing with issues directly with the customer.
  • Attention to detail, both written and verbal.
  • Ability to work under pressure in a fast-moving environment.
  • Excellent organizational skills.
  • Previous experience in an administrative role.
About Us

Synergy Car Leasing Limited is one of the leading automotive finance and credit brokers in the UK, offering vehicle leasing and contract hire to both personal and business clients. We are committed to providing exceptional customer service and have achieved numerous awards for our service, including the Feefo 10 Years of Excellence Award and the Broker News 2024 Awards.

We are a dynamic and growing company, and we are looking for talented individuals to join our team. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we would love to hear from you.