Maintenance Coordinator

4 days ago


Harrogate, North Yorkshire, United Kingdom Myshon Full time
Job Title: General Maintenance Coordinator

We are seeking a highly organized and customer-focused General Maintenance Coordinator to join our team at Myshon. As a key member of our property services team, you will play a vital role in ensuring the smooth operation of our clients' properties.

Key Responsibilities:
  • Manage and coordinate reactive repair requirements, ensuring timely completion and adherence to set KPIs.
  • Be the first point of contact for clients, responding to queries and issues via phone, email, or our Fix Flo Portal.
  • Liaise with contractors, suppliers, and in-house handymen to ensure satisfactory completion of reported issues.
  • Work closely with the finance team to ensure accurate matching of issue references and purchase orders.
  • Assist in managing awarded project works from instruction to practical completion.
  • Escalate complaints to the appropriate manager and assist in preparing monthly reports and statistics.
  • Provide first-point contact for third-party vendors regarding operational issues.
Requirements:
  • Leadership qualities and experience.
  • Excellent customer service skills.
  • Experience in a busy helpdesk/call centre environment.
  • Proficiency in Microsoft Office, particularly Excel and Outlook.
  • Knowledge of property services/facilities management is preferred but not essential.
  • Any trades experience is a bonus.


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