Client Services Director Lead

10 hours ago


Bristol, Bristol, United Kingdom ADLIB Recruitment | B Corp™ Full time
About the Role

This is a senior leadership position responsible for overseeing the client services function, managing key relationships, and driving commercial success within ADLIB Recruitment | B Corp.

The ideal candidate will have a strong background in the media sector, along with proven leadership skills, ability to manage complex accounts, and contribute strategically at the highest levels.

Key Responsibilities:
  • Client Relationship Management:
    • Act as the primary point of contact for high-profile clients, building and sustaining strong, long-term partnerships that drive revenue growth and customer satisfaction.
    • Oversee the negotiation and renewal of client agreements, ensuring alignment with business objectives and industry best practices.
    • Leverage advanced planning tools to deliver data-driven insights and value-added services to clients in the education sector.

Requirements:

  • Sector Knowledge: Expertise in higher education and/or experience within a media agency environment.
  • Commercial Acumen: A solid understanding of contract management, procurement, and profitability drivers.
  • Leadership Experience: Proven ability to motivate and manage teams, drive organizational change, and deliver operational excellence.
  • Strategic Thinking: Ability to identify growth opportunities and align service delivery with client goals.
  • Financial Oversight: Strong capabilities in forecasting, reporting, and ensuring financial accountability.

What We Offer:

  • A competitive salary up to £70,000 (DOE) plus performance-based bonus.
  • The chance to work with prestigious education institutions in the UK.
  • A leadership role with significant influence over the agency's future direction.
  • Opportunities for career development as part of a larger group offering integrated marketing services.
  • A collaborative and forward-thinking workplace, with hybrid and flexible working practices.


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