Customer Support Associate
3 weeks ago
We're seeking a friendly and approachable Customer Assistant to join our Nottingham Top Valley Club team. As a Customer Assistant, you'll be responsible for providing exceptional service to our customers, ensuring they have an outstanding experience every time they visit the club.
The Role
As a key member of our team, you'll be responsible for building rapport and relationships with customers, being flexible on tasks across all areas of the club, and supporting with other duties as requested by your line manager. You'll also play a vital role in ensuring a Safer Gambling Environment for all our customers and colleagues.
What We Offer
We're proud to offer a range of benefits, including Help@Hand – a wellbeing app for you and your family, Thrive App – for your mental wellbeing, My Eva – an online financial expert, and Buzz Brights Apprenticeships. You'll also have access to in-house training, a pension scheme, and staff discounts on bingo tickets, food, and soft drinks.
Your Responsibilities
- Deliver first-class customer service in a face-to-face role
- Build strong relationships with customers
- Support with other duties as requested by your line manager
- Ensure a Safer Gambling Environment for all customers and colleagues
Requirements
- Experience in delivering exceptional customer service
- Excellent communication skills
- Basic numeracy knowledge and ability to handle cash
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