Customer Service Associate
3 weeks ago
- To ensure timely recording of safety incidents and customer complaints notified via the Central Service Administration team.
- To process additions, cancellations, and amendments to SAFs in a timely manner.
- To ensure all relevant documents are attached behind Group Contracts in Navision.
- To apply endorsements on a monthly basis, including sending out endorsement prelists.
- To uplift callout rates on a monthly basis.
- To invoice service contracts, including checking invoice prelists for possible errors, manual invoicing, after-service rendered invoicing, and keeping the invoice summary sheet up to date.
- To assist with any SAF-related queries.
- To provide branch support with any Service Administration-related tasks, including updating PO numbers on existing contracts, providing training as required, and updating Navision with customer email addresses or contact details.
- To ensure Navision is up to date with relevant information provided by branches.
- To answer incoming calls in a professional manner, logging the callouts, and allocating engineers.
- To answer autodialler calls, logging the callouts in Navision, and allocating engineers.
- To provide support to customers over the phone.
- To generate lift-off and service completion reports as required.
- To monitor and answer TKE UK Service Centre emails.
- To monitor and answer TKE UK Info emails.
- To monitor and answer TKE UK SAF emails.
- To provide support to branches with any callout-related queries, including OOH queries.
- To provide cover in case of holidays or sickness, including sending monthly SAF reports, autodialler reports, etc.
- To engage in monthly completion of Net Promoter Score customer surveys to ensure completion of defined quota and feedback measures of customer interaction.
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Customer Service Associate
1 month ago
Nottingham, Nottingham, United Kingdom beBee Professionals Full time £20,000 - £25,000As a Customer Service Associate at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Nottingham, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle...
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Customer Service Delivery Associate
2 weeks ago
Nottingham, Nottingham, United Kingdom Tesco Full timeAbout the RoleAs a Customer Service Delivery Associate at Tesco, you will be responsible for delivering exceptional customer service by ensuring timely and accurate delivery of groceries to our customers' homes.We are looking for individuals who possess excellent communication skills, are reliable, and have a strong commitment to customer satisfaction. If...
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Retail Customer Service Associate
3 weeks ago
Nottingham, Nottingham, United Kingdom ENGINEERINGUK Full timeWe're looking for a Retail Customer Service Associate to join our team during the festive period.About the role:To help deliver Christmas cheer for households across the nation.Be at work on time, well presented and ready to be a brand ambassador.About us:At ENGINEERINGUK, we want to be every customer's favourite way to shop. That's why our purpose is to...
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Customer Service Delivery Associate
5 days ago
Nottingham, Nottingham, United Kingdom Reed Talent Solutions RPO for DVSA Full timeRole OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Test Centre Associate. In this role, you will play a crucial part in ensuring the smooth delivery of driving theory tests across various locations in the UK.The ideal candidate will have significant experience in providing high-quality customer service and...
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Customer Service Associate
1 week ago
Nottingham, Nottingham, United Kingdom Next Full timeAbout the Role:We are seeking a highly motivated and enthusiastic Customer Service Associate to join our sales team. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and contributing to the success of our business.Key Responsibilities:Offer fast and friendly...
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Customer Service Associate
2 weeks ago
Nottingham, Nottingham, United Kingdom Tesco Full timeAbout the RoleAre you looking for a fulfilling career with excellent pay and benefits? As a Customer Service Associate - Delivery Expert at Tesco, you will play a vital role in ensuring our customers receive exceptional service. Your primary responsibility will be to deliver groceries to customers in their homes.Key Responsibilities:Loading the Van: You will...
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Customer Service Associate
3 weeks ago
Nottingham, Nottingham, United Kingdom Tenpin Ltd Full timeCustomer Service RoleAbout the JobTenpin Ltd is looking for a Customer Service Assistant to deliver an outstanding experience for our customers.This includes booking customers in at reception, being a point of contact for customer queries, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping...
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Customer Service Representative
4 weeks ago
Nottingham, Nottingham, United Kingdom TK Maxx Full timeAbout the Role:The Processing Associate is a key member of our store team responsible for processing and preparing our delivery for the sales floor. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.Key Responsibilities:• Process and prepare delivery for the sales...
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Customer Service Associate
2 weeks ago
Nottingham, Nottingham, United Kingdom NEXT Full timeAbout NEXTAs a leading retailer, we are committed to providing our customers with an exceptional shopping experience. Our team is dedicated to delivering outstanding service and ensuring that every customer leaves our store feeling satisfied.Salary InformationThe estimated salary for this role is £15.25 per hour, based on 15 hours worked per week. This...
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Customer Service Associate
4 weeks ago
Nottingham, Nottingham, United Kingdom Next Full timeWorking at NextWe are seeking a highly motivated and enthusiastic Sales Team Member to join our fast-paced store team. As a Sales Team Member, you will play a critical role in delivering outstanding service and stock operations to our customers.About the RoleTo succeed in this role, you will:Offer fast and friendly service to our customers, helping them find...
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Customer Service Administrator
5 days ago
Nottingham, Nottingham, United Kingdom Quality Service Recruitment Full timeAbout Quality Service Recruitment:We are a leading staffing agency in the Midlands and South Yorkshire, with a unique insight into the local market.Job Title: Customer Service AdministratorLocation: BilboroughWorking Hours: Monday to Friday, 37.5 hours per week, with flexible working arrangements including alternate SaturdaysSalary: £12.00 per hourWe are...
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Customer Service Associate
1 week ago
Nottingham, Nottingham, United Kingdom NEXT Full timeCompany OverviewWe are Next, a dynamic retail company dedicated to providing outstanding service and excellent stock operations to our customers. Our mission is to invest in our employees and their development from day one.
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Customer Service Representative
4 weeks ago
Nottingham, Nottingham, United Kingdom TK Maxx Full timeAbout the Role:We're seeking a skilled Processing Associate to join our team at TJX Europe. As a key member of our retail team, you'll play a vital role in processing and preparing delivery-ready stock for our sales floor.What You'll Do:Process and prepare delivery-ready stock for our sales floor.Collaborate with colleagues to ensure a seamless customer...
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Service Crew Associate
4 days ago
Nottingham, Nottingham, United Kingdom McDonald's United Kingdom Full timeCareer Opportunities">At McDonald's UK, we offer exciting career opportunities for motivated individuals who share our passion for delivering exceptional customer experiences.">About the Role">This Service Crew Associate role is ideal for those who enjoy working as part of a team, are passionate about customer service, and can maintain high energy levels...
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Customer Experience Stock Associate
2 weeks ago
Nottingham, Nottingham, United Kingdom Next Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Customer Experience Stock Associate to join our team. As a key member of our stock team, you will play a crucial role in ensuring that our customers receive exceptional service by accurately processing stock, meeting deadlines, and maintaining a clean and organized store environment.Key...
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Customer Service Representative
4 weeks ago
Nottingham, Nottingham, United Kingdom VF Corporation Full timeKey Responsibilities:As a Customer Care Advisor at VF Corporation, you will be responsible for delivering exceptional customer service to our online consumers. You will be the key contact for customers via email, telephone, and online chat, supporting their shopping journey and exceeding their expectations with a friendly and personalized response.Key...
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Dairy Production Associate
6 days ago
Nottingham, Nottingham, United Kingdom Quality Service Recruitment Full timeWe are seeking a highly motivated and physically fit individual to join our team as a Dairy Production Associate.About the RoleAs a key member of our production team, you will be responsible for packing cheese products into ceramic pots, loading and unloading cheese to designated locations, piercing holes through cheese, using vacuum pack machines, and...
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Customer Service Operations Manager
4 days ago
Nottingham, Nottingham, United Kingdom United Parcel Service of America, Inc Full timeJob OverviewA challenging and rewarding customer service role is available at United Parcel Service of America, Inc.Key ResponsibilitiesProvide proactive updates on service issues to clients.Display a thorough understanding of products and services offered by the company.Salary and BenefitsThe estimated salary for this position is $55,000 per annum. Benefits...
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Sales and Customer Experience Associate
2 weeks ago
Nottingham, Nottingham, United Kingdom Pillar Group Full timeWe are seeking a Sales and Customer Experience Associate to represent our brand values and those of our clients in a face-to-face setting. This is an exciting opportunity to gain hands-on experience and kickstart a career in sales and customer service.About the Role:You will be engaging with customers to identify and act on opportunities to drive sales,...
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Customer Service Sales Associate
1 week ago
Nottingham, Nottingham, United Kingdom NEXT Full timeAre you a driven and enthusiastic individual with a passion for delivering exceptional customer service? We are seeking a talented Sales Team Member to join our dynamic store team at Next.We offer a competitive estimated salary of ££20,000 - £25,000 per annum, dependent on experience. In return for your hard work and dedication, you will have the...