Complaints Resolution Specialist
1 day ago
Fairstone Group Ltd. is seeking a skilled Complaints Handler to join their central compliance team. The successful candidate will be responsible for handling complaints received by the company's FFM, FWM & FPW entities, as well as regular liaison with the FOS and PI insurers.
Key Responsibilities- Set up, acknowledge, and log new complaints when received by the central compliance team.
- Investigate and draft final response letters to clients, in line with regulatory expectations.
- Support the head of central compliance in liaison with FOS, including collating business files, drafting responses, and liaising with PI & legal teams where relevant.
- Conduct regular root cause analysis on complaints, working with performance directors and operational directors to improve processes.
- Manage a varied workload of complaints with competing deadlines.
- Act as a subject matter expert on complaints.
- Provide feedback to advisers directly and with the training and development team.
- Engage in ad-hoc complaints activity, including past business reviews and assistance with investigations.
The ideal candidate will have experience of reviewing all the different products that Fairstone advises on and be able to work effectively in a fast-paced environment.
How to ApplyInterested candidates should submit their application to the recruitment team.
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