Senior Service Engineer
4 weeks ago
We are seeking a highly skilled and experienced Senior Service Engineer to lead our engineering team in the smooth running of our busy workshop. Working closely with the Workshop Service Manager, you will be responsible for ensuring the efficient maintenance and servicing of our modern hire fleet, meeting customer expectations and maintaining our corporate standards.
Key Responsibilities:
- Assist the Location Service Manager in the day-to-day running of the workshop, ensuring seamless operations and high-quality service delivery.
- Ensure 100% coverage for the servicing and maintenance of our hire fleet, adhering to company policies and procedures.
- Conduct pre-delivery inspections (PDI) of each machine, identifying and addressing any issues or defects.
- Produce monthly plant inspection reports and service schedules, coordinating the workload of engineers to ensure timely completion of tasks.
- Maintain the appearance of the fleet to corporate standards, ensuring a high level of presentation and quality.
- Provide guidance and support to customers in response to breakdown calls, resolving issues efficiently and effectively.
- Source and procure spares, ensuring compliance with CE ratings and other regulatory requirements.
- Adhere to the Quality and Health and Safety policy, promoting a safe working environment and minimizing risk.
- Manage the basic stock control system for workshop spares, ensuring accurate inventory levels and efficient stock management.
- Identify training and development needs of workshop personnel, providing support and guidance to enhance skills and knowledge.
- Offer technical assistance and advice to depot engineers, promoting a culture of collaboration and knowledge sharing.
About You:
- Proven supervisory experience in a busy workshop environment, with a track record of setting high standards and achieving results.
- Previous experience in the Powered Access industry or other construction plant hire sectors, with a deep understanding of mechanical, electrical, and hydraulic systems.
- Qualified to NVQ level 3 or equivalent in a maintenance or engineering discipline, with a strong foundation in technical knowledge and skills.
- Excellent interpersonal skills, with the ability to communicate effectively with customers, colleagues, and stakeholders.
- Able to prioritize tasks and work well under pressure, with a flexible and adaptable approach to meet changing demands and deadlines.
Nationwide Platforms is the market-leading powered access rental company in the UK, providing a fleet of over 15,500 machines with working heights from 3m to 90m. With a depot network spanning 38 locations, we offer leading safe access solutions for working at height, backed by our comprehensive range of working at height training courses delivered by our dedicated training department in Europe.
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