Customer Journey Strategist

1 month ago


London, Greater London, United Kingdom Arthur Recruitment Full time
About the Role

Arthur Recruitment is partnering with a General Insurer to find a Customer Insights Manager to join their Customer Journey team. This is a full-time, permanent position with a hybrid work arrangement (2 days in the office).

Main Responsibilities
  • Develop and implement customer journey strategies to improve customer experience
  • Collaborate with senior leadership to educate them on customer journey insights
  • Assist in developing strategic plans and projects based on data-driven insights
  • Establish and implement customer experience plans across the organization
  • Design and maintain dashboards and data tracking systems
Requirements
  • At least 5 years of experience in a Customer Experience or Insights role
  • Background in insurance, preferably general insurance
  • CX recognized qualification
  • Team management experience is a plus, but not essential

This is an exciting opportunity to make a meaningful impact on customer experience and drive business growth.



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