Mental Health Support Specialist

3 weeks ago


Ripley, Derbyshire, United Kingdom P3 Charity Full time
About the Role

We are seeking a skilled and compassionate Mental Health Helpline Operator to join our team at P3 Charity. As a key member of our team, you will provide critical support to individuals experiencing mental health concerns, working closely with the NHS, Derbyshire Clinical Commissioning Group, and the Police and Crime Commissioner.

Key Responsibilities
  • Provide telephone support services to individuals using the Mental Health Helpline, with the objective of preventing escalation to a clinical mental health intervention.
  • Establish rapport with callers, assess the level of risk and need, and provide advice and guidance to explore practical solutions utilizing community resources.
  • Signpost callers to relevant services and provide follow-up support on a planned non-crisis basis.
  • Collaborate with internal and external stakeholders to ensure the best outcomes for individuals supported.
What We Offer

In return for your expertise and dedication, we offer a competitive package, including:

  • 27 days annual leave per year, plus Bank Holidays
  • Pension Scheme
  • Paycare Employee Assistance Programme
  • Excellent Training Opportunities

Please note that P3 reserves the right to close this advert earlier than the stated closing date. The successful candidate must hold a full UK driving licence and have access to a vehicle. This post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.

P3 is an equal opportunities employer and is committed to combating all forms of discrimination.



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