Advanced Technical Support Professional
3 weeks ago
About This Role
We are seeking a highly skilled and experienced Support Engineer to join our Cortex XSIAM support team. As a member of this team, you will be responsible for providing technical support to our customers, resolving complex technical issues, and collaborating with cross-functional teams to identify and implement process improvements.
Responsibilities:- Provide exceptional customer service and technical support to customers via phone, email, or chat
- Investigate and resolve complex technical issues related to Cortex XSIAM
- Collaborate with internal teams to develop and implement process improvements
The estimated salary for this position is between $120,000 - $180,000 per year, depending on qualifications, experience, and work location. The offered compensation may also include restricted stock units and a bonus.
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