Technical IT Support Professional

2 days ago


London, Greater London, United Kingdom New City College Full time

Job Title: Technical IT Support Professional - Advanced Services

Location: New City College, Ardleigh Green Campus

Salary: £32,840 - £42,763 per annum

About Us

New City College is a dynamic group of further education colleges in East London, comprising Tower Hamlets College, Hackney Community College, Epping Forest College, Redbridge College, Havering College of Further & Higher Education, and Havering Sixth Form College.

We have a turnover of £105m, 20,000 students, and 1900 staff, making us one of the strongest and most influential further education organisations in the country.

Job Description

This is an exciting opportunity for an experienced IT Systems Engineer to join our team as a Technical IT Support Professional - Advanced Services. The successful candidate will be responsible for providing advanced technical support for our college's systems and infrastructure.

You will have a strong background in networking, virtualisation, and application support, with experience of working at 2nd and 3rd line level. You will be responsible for developing and maintaining knowledge of new technologies and systems, working collaboratively with other teams to resolve complex technical issues.

Key Responsibilities
  • Provide 3rd line support for all systems including VOIP Telephony systems and Macs
  • Develop and maintain knowledge of new technologies and systems
  • Work collaboratively with other teams to resolve complex technical issues
  • Escalate support to all IT systems engineers as needed
Requirements

To be successful in this role, you will need:

  • A strong background in networking, virtualisation, and application support
  • Experience of working at 2nd and 3rd line level
  • Excellent problem-solving and communication skills
  • Ability to work under pressure and meet deadlines
Benefits

We offer a competitive salary and a range of benefits, including:

  • Pension scheme
  • Free access to on-site gym facilities
  • On-site cafes serving subsidised food and drinks
  • Five CPD days per year
  • Access to industry-standard facilities and equipment


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